Symptoms
-
Cannot log in to Plesk or apply changes in Plesk:
PLESK_INFO: The system cannot find file specified.
File: Hierarchical.php
PLESK_INFO: Server Error
500
PleskLockException
Lock Manager error: ‘Unable to create file: C:/Program Files (x86)/Parallels/Plesk/var/locks/shared_memory.lock: Permission denied’.Type PleskLockException
Message Lock Manager error: ‘Unable to create file: C:/Program Files (x86)/Parallels/Plesk/var/locks/shared_memory.lock: Permission denied’.
File Hierarchical.php
Line 126 -
The following error could be found in
%plesk_dir%adminlogsphp_error.log
:ERR [panel] The system cannot find the file specified.:
0: C:Program Files (x86)PleskadminplibLockManagerHierarchical.php:201
LockQuery->lock(string '')
... -
Ransomware_ext
template is configured at Administrative Tools > File Server Resource Manager > File Screening Management > File Screens section, including restrictions for*.lock
files:Â
Cause
Anti-Ransomeware File Group blocks *.lock
files that are required for Plesk operability.
Resolution
Exclude the path to Plesk installation directory ( %plesk_dir%
) from this group using Microsoft article.