Knowledge Base

Plesk is not accessible after cloning VPS as is: SQLSTATE[HY000] [1045] Access denied for user ‘admin’@’localhost’ (using password: NO)

Symptoms

New Plesk is not accessible after cloning VPS as is or after a disaster recovery. The following error is shown:

PLESK_INFO: ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [1045] Access denied for user ‘admin’@’localhost’ (using password: NO) Additionally, an exception has occurred while trying to report this error: Zend_Exception No entry is registered for key ‘translate’ (Abstract.php:144);

Cause

Plesk does not recognize the old admin password after such method of server cloning.

Resolution

Note: Refer to the Deploying Plesk Servers by Cloning Plesk documentation for the proper instructions regarding cloning servers with Plesk.

Connect to the server via SSH;
Reset the admin password via the command:

# plesk bin admin -p -passwd ‘<password>’
If the error below shows up when login in via admin and password (not via # plesk login):

PLESK_INFO: PleskFatalException: Unable to obtain secret key for passwords encryption

Use the command below to regenerate the encryption key (the following error can be ignored):

# /usr/local/psa/admin/sbin/encrypt_keygen
Unable to generate new key – key file exists