Symptoms
-
After installing Plesk updates, it is not possible to access Plesk.
-
The following error is shown instead of login screen:
ERROR: Exception: Unable to get administrator password: The system cannot find the file specified. (Error code 2) at Unable to connect to pipe .pipeP_4755d610-937d-498b-a70f-6ee61941f472
at (Con::ClientOverlappedPipe::create line 503)
at getPassword('pwd')(PleskSrvClient::getPassword line 218)
at (zif_get_admin_password line 277) (Helper.php:68) -
The following errors can be found in the
C:ParallelsInstallerautoinstaller3.log:MSI: Error! Error writing to file: C:Program Files (x86)ParallelsPleskadminbinreconfigurator.exe. Verify that you have access to that directory.
MSI (01): Error writing to file: C:Program Files (x86)ParallelsPleskadminbinreconfigurator.exe. Verify that you have access to that directory.
Failed to install 'C:ParallelsInstallerparallelsPANEL-WIN_17.5.3dist-msi-Microsoft-2003-i386plesk-service-node-utilities_mu021.msi': Fatal error during installation. (Error code 1603)
Action '<install-msi-package command-line="REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1" />' failed with error 1603(0x00000643)
Error: The installation of the package 'plesk-service-node-utilities' failed with code 1603. (upgrade: Upgrading Plesk Utilities...)
Not all packages were installed.
Please contact product technical support.
Cause
Failed update of Plesk Utilities (plesk-service-node-utilities) package.
Resolution
-
Connect to the server using RDP .
-
Open Command Prompt and launch Plesk Installer in the interactive console mode:
C:> plesk installer –console
If Plesk command is not working, then run installer directly over the file:
C:> “%plesk_bin%ai.exe” –console
-
On the Main components list for Plesk screen make sure that Base packages of Plesk component is marked for update (with “*” sign) and proceed with the update.
