Migration of suspended accounts from cPanel to Plesk fails: rsync: opendir “/home/username/public_ftp” failed: Permission denied (13)

Symptoms

• Migration of a subscription from cPanel to Plesk fails:

  rsync: opendir "/home/username/public_ftp" failed: Permission denied (13)
   rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1650) [generator=3.1.2]

• On cPanel servers, permissions for the directory /home/username/public_ftp are set to 000 (d---------).

• The account “username” is suspended on cPanel.

• Unable to open the File Manager in a Plesk subscription migrated from CPanel:

  PLESK_ERROR: Permission denied

Cause

Plesk Migrator bug PMT-4669 which is planned to be fixed in one of the future updates of the extension.

Resolution

1. Temporarily unsuspend affected account(s) in cPanel for the time of migration.

2. Re-sync failed subscriptions in Plesk Migrator