Symptoms
-
Migration of a subscription from cPanel to Plesk fails:
rsync: opendir "/home/username/public_ftp" failed: Permission denied (13)
rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1650) [generator=3.1.2] -
On cPanel servers, permissions for the directory
/home/username/public_ftp
are set to 000 (d---------
). -
The account “username” is suspended on cPanel.
-
Unable to open the File Manager in a Plesk subscription migrated from CPanel:
PLESK_ERROR: Permission denied
Cause
Plesk Migrator bug PMT-4669 which is planned to be fixed in one of the future updates of the extension.
Resolution
-
Temporarily unsuspend affected account(s) in cPanel for the time of migration.
- Re-sync failed subscriptions in Plesk Migrator