Mail user can’t change its own forwarding in Plesk

Symptoms

Mail user cannot change forwarding settings in Plesk – the text area is greyed out.

Cause

This is a Plesk bug with id PPPM-13166 that is planned to be fixed in one of the next updates.

Resolution

Until the fix is released we suggest one of the following workarounds:

• Set up mail forwarding using the Plesk Administrator account.

• Set up mail forwarding using the subscription owner’s account.

• Grant the affected user the right to manage mail settings:

  1. Log in to Plesk.

  2. Go to Subscriptions > example.com > Users and select the affected user.

  3. Create a new user role with the option Create and manage mail accounts and assign it to the affected user or use the existing role with such an option.

  Note: the user will be able to manage all mailboxes for that subscription.