Symptoms
-
Mail tab is missing under Plesk > Subscriptions > example.com.
Or:
The following error is displayed upon the attempt to access Mail tab:
PLESK_ERROR: Permission denied
-
Mail service is enabled in the corresponding service plan.
- In Subscriptions > example.com > Customize, the Mailboxes limit is not set to 0;
-
Subscription example.com is synchronized with its service plan.
-
Mail service is disabled for the subscription:
Linux:# plesk bin subscription -i example.com | grep “Mail service”
Mail service:Â OffWindows:
C:> plesk bin domain -i example.com | findstr “Mail service”
Mail Accounts
Mail service: Off
Cause
Database inconsistency.