Mail tab is missing for a subscription

Symptoms

• Mail tab is missing under Plesk > Subscriptions > example.com.

  Or:

  The following error is displayed upon the attempt to access Mail tab:

  PLESK_ERROR: Permission denied

• Mail service is enabled in the corresponding service plan.

• In Subscriptions > example.com > Customize, the Mailboxes limit is not set to 0;

• Subscription example.com is synchronized with its service plan.

• Mail service is disabled for the subscription:
  Linux:

  # plesk bin subscription -i example.com | grep “Mail service”
  Mail service: Off

  Windows:

  C:> plesk bin domain -i example.com | findstr “Mail service”
  Mail Accounts
  Mail service: Off

Cause

Database inconsistency.

Resolution

1. Log in the server via SSH or RDP.

2. Enable mail service for the affected subscription:
   Linux:

   # plesk bin subscription -u example.com -mail_service true

   Windows:

   C:> plesk bin domain -u example.com -mail_service true