Symptoms
- Greylisting rejects email from
[email protected]
example.com
- Errors inÂ
/var/log/maillog:
postfix/smtpd[10755]: 1E04B1581873: client=unknown[203.0.113.2]
greylisting filter[4381]: Starting greylisting filter...
greylisting filter[4381]: list type: black, from: mail.example.com, match string: dynamic|static|ppp|dyn-ip|dial-up
/usr/lib64/plesk-9.0/psa-pc-remote[31433]: handlers_stderr: REJECT
/usr/lib64/plesk-9.0/psa-pc-remote[31433]: REJECT during call 'grey' handler
/usr/lib64/plesk-9.0/psa-pc-remote[31433]: Message aborted.
postfix/smtpd[10755]: 1E04B1581873: milter-reject: DATA from unknown[203.0.113.2]: 550 5.7.1 Command rejected; [email protected] [email protected] proto=ESMTP helo=<mail.example.com>
Cause
Product issue:
-
#PPPM-11674 “Greylisting no longer rejects emails from Instagram.”
Fixed in:- Plesk Obsidian 23 June 2020 (Linux)
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
workaround
- Connect to the server over SSH.
- Add the host name of the mail server to the whitelist:
# plesk bin grey_listing –update-server -domains-whitelist “add:*mail.example.com”
