Symptoms
- Mailbox is enabled for email account, however password was not set, therefore there is no link to log into WebMail:
- Mailbox
[email protected]was created with unchecked Access to the Customer Panel option:
- Emails are not delivered to the mailbox
[email protected]with the following error in/var/log/maillog:dovecot_authdb_plesk[5239]: No such user '[email protected]' in mail authorization database
- Forwarding from
[email protected]is not working with the following error in/var/log/maillog:postfix/pipe[54766]: to=<[email protected]>, relay=plesk_virtual, delay=0.3, delays=0.27/0/0/0.03, dsn=4.2.1, status=deferred (Message can not be delivered at this time )
Cause
Product issue:
-
#PPPM-8076 “It is no longer possible to create mail accounts without a password by clearing the “Access to the Customer Panel” checkbox during mail account creation.”
Fixed in:- Plesk Obsidian 27 October 2020
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
workaround
- Log into Plesk;
- Go to Plesk > Domains > example.com > Email Addresses > [email protected];
- Either disable mailbox for this account or specify the password for it:
Note: With disabled mailbox only email forwarding will be working on the account.
Additional information
Email cannot be delivered: No such user in mail authorization database
