How to provide Plesk Support Team with access to the server?

1. Log into Plesk

2. Install the Support SSH Access extension at Plesk > Extensions:

3. Go to Tools & Settings > Assistance and Troubleshooting section > Support SSH Access

   

4. Set up the user name for the Support Team account and the access expiration time:

   

5. Click on Copy access credentials button and provide the access information in the ticket, or over chat:

   

1. Connect to the server using SSH.

2. Run the following script to install the Plesk SSH Support Keys on the server:

   # sh <(curl https://support.plesk.com/hc/en-us/article_attachments/4405321574930/script || wget -O – https://support.plesk.com/hc/en-us/article_attachments/4405321574930/script)

   Keys may be removed after the conclusion of the support incident as follows:

   # sed -i ‘/[email protected]/d’ ~/.ssh/authorized_keys ​ 

Add Plesk Support IPs to exceptions in the firewall

1. Connect to the server via RDP;

2. Open PowerShell and run the following command:

   PS New-NetFirewallRule -DisplayName “Plesk Support Access” -RemoteAddress @(“195.214.233.0/24”, “91.204.24.0/24”, “91.204.25.0/24”, “80.237.178.180”, “81.184.0.141”, “95.170.131.46”, “2A00:1730:FFF9::/48”, “2001:678:744::10/64”) -Direction Inbound -Action Allow

3. Log into the Plesk Help Center and add server access as a reply to the ticket

   Note: Since the help Center uses HTTPS connection, it is secure. After access to the server is verified by the support engineer, they remove the reply from the ticket and put the credentials in a special field. This field is flushed when the ticket goes to a “closed” status.