DO NOT ARCHIVE this article or “Support SSH Access” won’t work
How to provide Plesk Support Team with access to the server?
Install the Support SSH Access extension at Plesk > Extensions:
Go to Tools & Settings > Assistance and Troubleshooting section > Support SSH Access
For Linux (In case Plesk UI is not accessible)
Connect to the server using SSH.
Run the following script to install the Plesk SSH Support Keys on the server:
Keys may be removed after the conclusion of the support incident as follows:
# sed -i ‘/[email protected]/d’ ~/.ssh/authorized_keys
Add Plesk Support IPs to exceptions in the firewall
Connect to the server via RDP;
Open PowerShell and run the following command:
PS New-NetFirewallRule -DisplayName “Plesk Support Access” -RemoteAddress @(“220.127.116.11/24”, “18.104.22.168/24”, “22.214.171.124/24”, “126.96.36.199”, “188.8.131.52”, “184.108.40.206”, “2A00:1730:FFF9::/48”, “2001:678:744::10/64”) -Direction Inbound -Action Allow
Log into the Plesk Help Center and add server access as a reply to the ticket
Note: Since the help Center uses HTTPS connection, it is secure. After access to the server is verified by the support engineer, they remove the reply from the ticket and put the credentials in a special field. This field is flushed when the ticket goes to a “closed” status.
Note: In case an intermediate firewall is used, such as Google Cloud Platform Firewall, the rules should also be added there. For more information, refer to the product documentation.
Plesk Support uses the following IP ranges to access remote servers: