Knowledge Base

How can a mailbox owner reset the password for his mailbox in Plesk?

Question

How can a mailbox owner reset the password for his mailbox in Plesk?

Answer

Note: the solution below is applicable only if the option Can be used to log in to Plesk(Plesk Obsidian) or Access to the Customer Panel(Plesk Onyx) is enabled in Domains > example.com > Email Addresses > [email protected].

Log into Plesk using credentials from the mailbox
Go to Mail > Change Mail Account Settings.
Specify the new password into the Password and Confirm password fields and press the OK button.

Via the webmail client (not recommended solution)

Note: the changed password will not be updated in the Plesk database and can be reset while repairing mail configuration.

For Roundcube:
1. Log into Roundcube webmail using mailbox credentials.
2. Go to Settings > Password:
3. Specify the new password and press the Save button.
For Horde:
1. Log into Horde webmail using mailbox credentials.
2. Go to Others > My Account > Password:
3. Fill the Old password, New password and Confirm new password fields and press the Change Password button.