Error while moving domains between subscriptions: access_ssl_log.webstat: Cannot open: Permission denied

Symptoms

• The following error is shown while moving a domain example.com between two subscriptions either via GUI or CLI:

  PLESK_ERROR: site-copy failed: tar: ./logs/example.com/access_log.webstat: Cannot open: Permission denied
  tar: ./logs/example.com/access_ssl_log.webstat: Cannot open: Permission denied

• The /var/www/vhosts/example.com/logs/access_ssl_log.webstat file has the following permissions:

  # ls -la /var/www/vhosts/example.com/logs/access_ssl_log.webstat
  -rw——- 1 root root 0 May 25 07:01 /var/www/vhosts/example.com/logs/access_ssl_log.webstat

Cause

Misconfigured permissions on the /var/www/vhosts/example.com/logs/access_ssl_log.webstat file.

This is caused by the PPPM-11765 bug, which was fixed in Obsidian 18.0.28 Update 3.

Note: The files that were already affected before the update will not be fixed, so their permissions need to be set manually.

Resolution

1. Connect to the server via SSH

2. Fix permission on all affected files with the next command:

   # find /var/www/vhosts/example.com/logs/ -type f -a -not -perm 644 -exec chmod 644 {} ;