Domain web statistics in Plesk are not shown: 403 Forbidden

Symptoms

• Statistics page http://example.com/plesk-stat/webstat/ or https://example.com/plesk-stat/webstat-ssl/ shows the following error:

  403 Forbidden
   You do not have permission to access this document.

• On Linux, the following error can be found in /var/www/vhosts/example.com/logs/error_log:

  (13)Permission denied: /var/www/vhosts/system/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable

Cause

Incorrect permissions for domain’s statistics directory.

Resolution

For Linux:

1. Connect to the server via SSH.

2. Repair ownership/permissions for the domain’s directory:

   # plesk repair fs example.com

For Windows:

1. Connect to the server via RDP.

2. Run Command Prompt under Administrator.

3. Repair ownership/permissions for the domain’s directory:

   C:> plesk repair fs example.com