Knowledge Base

Domain forwarding does not work: Plesk Default Page is shown, example.com resolves to another IP address

Domain forwarding does not work: Plesk Default Page is shown when accessing example.com instead of redirecting to the destination address.
example.com resolves to IP address 203.0.113.2:

# ping example.com
PING example.com (203.0.113.2) 56(84) bytes of data.

Web server configuration file contains another IP address for the virtual host:

# grep VirtualHost /etc/apache2/plesk.conf.d/forwarding/example.com_httpd.conf
<VirtualHost 203.0.113.3:80 >
</VirtualHost>

# grep VirtualHost /etc/httpd/conf/plesk.conf.d/forwarding/example.com_httpd.conf
<VirtualHost 203.0.113.3:7080 127.0.0.1:7080>
</VirtualHost>

Select the IP address which the forwarder resolves to:

Log in to Plesk.
Navigate to Domains > example.com > Hosting Settings and change the Hosting type to Website hosting. Enter system user credentials and click OK.
Navigate to Domains > example.com > Web Hosting Access and select 203.0.113.2 as the IP address for the domain from the drop-down list.
Navigate to Domains > example.com > Hosting Settings and change the Hosting type to Forwarding. Specify Destination address and Forwarding type;
Click OK/Apply.

Connect to the server via SSH.
Run the following command to set the necessary IP address:

# plesk bin subscription –update example.com -ip 203.0.113.2

You can also vote for implementation of the easier way to change the IP address for a forwarder using Plesk interface at Plesk UserVoice portal.