Symptoms
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Mailbox is disabled for mail account (No mailbox) under Domains > example.com > Mail Accounts;
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However, mail account receives and stores emails;
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The same can be seen over Plesk CLI:
# plesk bin mail -i [email protected]
Mailname: jdoe
Domain: example.com
Mailbox: false
…
Cause
Database inconsistency.
Resolution
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Go to Extensions, search for Repair Kit extension, and install it.
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Go to Tools & Settings > Diagnose & Repair.
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Click Repair next to Mail Server:
Command-line resolution
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Connect to the server via SSH.
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Restore mail server configuration for the affected domain using the following command:
# plesk repair mail example.com
