Symptoms
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Customer attempt to create a subscription backup in Backup Manager returns the following error:
PLESK_ERROR: Error: You can only store backups in a remote storage, but no remote storage is currently configured. Configure remote storage in Remote Storage Settings.
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No remote storage is configured under Backup Manager > Remote Storage Settings.
Cause
Customer’s subscription has permissions to create backups on remote storage only and remote storage (e.g. FTP) is not configured.
Resolution
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Configure a remote (e.g. FTP) backup storage under Customer’s account in Backup Manager > Remote Storage Settings. New backups will be stored in the configured remote storage.
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Grant the customer’s subscription permission to create backups on the local server. Under Administrator account go to Subscriptions > example > Customize (on the right Account sidebar) > Permissions > Check the box Backup and restoration of subscription data using the server storage and Apply the changes.
Note: It’s possible to also provide permission to the Service Plan and synchronize it with the subscription
In case of Web Admin License
In case of a Web Admin License, go to Tools & Settings > Restricted Mode Settings and check the boxes Backup and restoration of subscription data using the server storage & Backup and restoration of account data using the server storage.
Note: Should the menu Restricted Mode Settings is not shown in Tools & Settings, unlock is with the following command:
# plesk bin poweruser –set -simple false -lock false
