Symptoms
- Creating subscription by API request fails with the error status, however subscription is created with no hosting.
- Symptoms below are valid in case of WHMCS provisioning:
- While an attempt to create a service with the username like
testusername123456
via WHMCS the following error appears:Module Command Error
Error code: 1023. Error message: Failed API request: Domain Service Web not exists: domain=example.com, id=35 -
Plesk allows the creation of a subscription via WHMCS with an existing username.
During the creation, the subscription is partly-created and the following error occurs in WHMCS:
Order Accept Encountered Problems Error code: 2204. Error message: Unable to update hosting preferences. The user testuser already exists. Incorrect fields: "login".
After the username changing in WHMCS and continuing the creation process, it fails with an error:
Order Accept Encountered Problems Error code: 1007. Error message: Incorrect name example.com. This domain name already exists.
- While an attempt to create a service with the username like
Cause
Plesk bug PPPM-6071. It will be fixed in future updates.
Resolution
For non-WHMCS cases, the only workaround is to remove the partially created subscription in Plesk manually and correct the API request.Â
Solutions below are available for the issues with WHMCS:
-
For the first issue change the username
according to the following requirements:
testusername123456
It is possible to use lowercase alphanumeric, dash, and underscore sym…