Symptoms
-
Plesk Migrator fails to resync mail messages
-
The subscription details in Migrator show this error
Failed to copy mail content of subscription. Most probably that happens because of a network-related issue. Check network connections between source and target servers, then run migration for that subscription once more.
-
The following is logged to
C:plesk_migratorrpc-agentdebug.log
on the source server.IOError: [Errno 13] Permission denied: 'C:plesk_migratorMailMigrator.exe'
-
The process
MailMigrator.exe
is present on the source server's Task Manager
Cause
MailMigrator.exe
is stuck.
Resolution
- Connect to the source server via RDP
- Open Task Manager
- Terminate
MailMigrator.exe
- Resync mail messages