Symptoms
Update to Plesk Obsidian 18.0.29 finished with an error:
PLESK_ERROR: Upgrading Horde webmail…
Error occured while performing sub-action ‘UpgradeZip’: Operation did not complete successfully because the file contains a virus or potentially unwanted software. (Error code 225) at copy file C:Windowssystem32configsystemprofileAppDataLocalPleskAutoinstallerwebmail4362pearpearHordeTestvendorphpunitphpunitsrcUtilPHPeval-stdin.php to C:Program Files (x86)PleskWebmailhordepearpearHordeTestvendorphpunitphpunitsrcUtilPHPeval-stdin.php
Cause
Product issue:
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#PPPM-12266 “Updating to Plesk Obsidian no longer fails with the “Operation did not complete successfully because the file contains a virus or potentially unwanted software” error.”
Fixed in:- Plesk Onyx 17.8 07 September 2020 (Windows)
- Plesk Obsidian 10 August 2020 (Windows)
Resolution
Workaround
Until fix is available apply the following workaround:
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Connect server via RDP;
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Add Plesk folders
%plesk_dir%
and the folder from the error, for example,C:Windowssystem32configsystemprofileAppDataLocalPleskAutoinstaller
to the exceptions of Microsoft Security Essentials;How to exclude a file/folder from Microsoft Security Essentials scan:
- Open Microsoft Security Essentials in client.
- Select the Settings tab.
- From the left panel, select Excluded files and locations.
- Click Browse to add exclusion.
- Click Add.
- Click Save changes.
Note: The instruction with screenshots is available in this Microsoft article.
-
Re-install Horde manually in Plesk > Tools & Settings > Updates > Add/Remove component;
Workaround 2
- Connect server via RDP;
- Open Microsoft Security Essentials and disable Real-time protection temporary;
- Login into Plesk;
- Re-install Horde manually in Plesk > Tools & Settings > Updates > Add/Remove component;
- Enable Real-time protection back.