Knowledge Base

Cannot access document root or a subdirectory in Plesk File Manager: Unable to open the directory: Unable to find the directory C:Inetpubvhostsexample.comhttpdocs: Access denied

Going to Domains > example.com > File Manager or trying to open a subdirectory from File Manager, the following error is shown:

PLESK_ERROR: Cannot access document root in Plesk File Manager: Unable to open the directory: Unable to find the directory C:Inetpubvhostsexample.comhttpdocs: Access denied
The following error is shown when trying to change the subdirectory permissions from File Manager:

PLESK_ERROR: Server Error
500
PleskUtilException
filemng failed: Unable to get the object (C:Inetpubvhostsexample.comhttpdocssubdirectory) security info: (5) Access is denied. at execute “C:Program Files (x86)Pleskadminbinfilemng” jdoe –permissions –list-common “–file=C:Inetpubvhostsexample.comhttpdocssubdirectory” “–accounts=fsg58C0.tmp”(RunTime::RunAsUser::run line 223) (Error code 1)

Invalid permissions for the website directory.

Connect to the server via RDP.
Start Command Prompt and fix the website directory permissions using the following command:

C:> plesk repair fs example.com

Note: In case the issue persists, perform further steps.
Grant Full control applied to This folder, subfolders and files on %plesk_vhosts%example.comhttpdocs folder in Properties > Security > Advanced > Permissions > Edit subscription system user jdoe:

Note: The subscription system user can be found going to Subscriptions > example.com > Web Hosting Access