[BUG] Unable to reset password for a Plesk user when using the Username option: there is no recovery mail address

Symptoms

• Plesk password can not be reset using the Username option in Plesk login page > Forgot your password? The email is not delivered to the mailbox.
  

• The following error can be found in the /var/log/plesk/panel.log file:

  ERR [panel] Password reset request for email '' (user 'example.com') could not be delivered: there is no recovery mail address

Cause

Plesk bug #PPPM-13047, which is planned to be fixed in future Plesk updates.

Resolution

Until the bug will be fixed, apply the following workaround:

1. Access Plesk login page in a browser https://<hostname or the server IP address>:8443.

2. Click on the Forgot your password?:
   

3. Select the Email address option and specify the corresponding email address:
   

4. Press the Send button.