Knowledge Base

[BUG] Blank page is shown after clicking on Add Domain, Add Subdomain or Add Subscription

Symptoms

Blank page is shown after clicking on Add Domain, Add Subdomain or Add Subscription

Browser Console (F12) shows the following error:

TypeError: Cannot read property 'hostingSettings' of undefined
at A (AddDomainForm.js:89)

The limits of the Plesk license have not been reached according to the information shown in Tools & Settings > License Management

Cause

Product issue:

#PPPM-13043 "Trying to create a domain when the maximum number of domains allowed by the Plesk license or the reseller plan has already been reached no longer results in a blank screen."

Fixed in:
- Plesk Obsidian 20 July 2021

Resolution

Please consider updating your server:

How to install Plesk updates

Workaround

Note: For Plesk Admin Edition licenses, adjust the limits on the creation of Domains / Subdomains by following the steps from this KB article

For one subscription or locked subscription

Note: The following steps will lock the subscription and it will not be longer synced with its Service Plan

Log in to Plesk GUI
Go to Subscriptions > example.com and click Customize:
Switch to the Resources tab > Make sure enough Domains / Subdomains resources are assigned to the Subscription
Click Update & Lock

For all synced subscriptions assigned to a service plan

Note: The following steps will allocate more resources only to the synced Subscriptions

Log in to Plesk GUI
Go to Subscriptions > example.com and click on the service plan name:
Switch to the Resources tab > Make sure enough Domains / Subdomains resources are assigned to the Subscriptions
Click Update & Sync

For one reseller or locked reseller

Note: The following steps will lock the Reseller and it will not be longer synced with its Service Plan

Log in to Plesk GUI
Go to Resellers > Click on the Reseller name > Resources right-sidebar section > Click on Customize:
Switch to the Resources tab > Make sure enough Domains / Subdomains resources are assigned to the Reseller
Click Update & Lock

For all synced resellers assigned to a service plan

Note: The following steps will allocate more resources only to the synced Resellers

Log in to Plesk GUI
Go to Service Plans > Switch to Resellers Plans tab > Click on the Service Plan name > Switch to Resources tab > Make sure enough Domains / Subdomains resources are assigned to the Resellers
Click Update & Sync