Symptoms
-
Subscription’s part of backup has been removed
-
Backup is not visible in Plesk UI
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The backup is marked as
ignored by userinpropsfile:# cat /var/lib/psa/dumps/clients/johndoe/domains/example.com/.discovered/backup_info_1901130307/props
…
ignored_by_user_3e38a723-c63e-429d-9351-b4ff3509353b
ignored_by_user_5447f826-f6fb-4b3a-abb7-e58ce87e3c20
ignored_by_user_9d50e01c-0b66-43ea-9859-7b719b5bdec2
…
Cause
Product issue:
-
#PPPM-10144 “Improved UX when a user tries to remove a backup that is included in a server, reseller or customer level backup: Plesk shows the message that these backups cannot be removed and they are no longer hidden in the user’s interface.”
Fixed in:- Plesk Obsidian 04 June 2019 (fixed as PPP-41039)
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
temporary solution
-
Connect to the server via SSH
-
Open props file in any text editor and remove all ignored_by_user strings:
# grep ignored_by_user /var/lib/psa/dumps/clients/johndoe/domains/example.com/.discovered/backup_info_1901130307/props
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