Knowledge Base

Apache Tomcat / PostgreSQL / Microsoft SQL Server management is missing in Plesk

Symptoms

Unable to register Apache Tomcat:
1. Apache Tomcat is installed and is shown as running in Plesk at Tools & Settings > Service Management.
  
  OR
  
  Apache Tomcat is installed but cannot be started at Tools & Settings > Service Management: A floating notification says “Service is not configured” and management buttons are grayed out:
2. There is no Java applications menu at Domains > example.com.
3. Java applications is shown as Off at Tools & Settings > License Management.
Unable to register PostgreSQL or Microsoft SQL Server:
1. PostgreSQL / MS SQL Server is not available in Plesk at Tools & Settings > Database Servers.
2. The PostgreSQL / MS SQL Server function icons are grayed-out at Tools & Settings > Service Management.
3. PostgreSQL database server support / Microsoft SQL Server support is shown as Off at Tools & Settings > License Management.

Cause

The installed Plesk license does not have the Power Pack add-on which includes management modules for Apache Tomcat / PostgreSQL / Microsoft SQL Server.

Note: Support for Apache Tomcat has been dropped in Plesk Onyx 17.8. For more information, visit this KB article.

Resolution

Purchase the Power Pack add-on in Plesk Store. For assistance, contact Plesk Online Sales team.

Note: After purchasing the Power Pack add-on, activate it in Plesk by going to Tools & Settings > License Management and clicking Retrieve Keys.