Knowledge Base

Acronis Backup information are missing or no longer loaded after upgrade of Plesk to 18.0.34

Acronis does not load or loads endlessly on the dashboard after Plesk was upgraded to 18.0.34:

Acronis bug ID CI-10692

Bug in the Acronis Backup Extension which is already fixed.

Update the extension to the latest version.

If an update is not possible, follow these steps:

Workaround

Connect to the server via SSH with root privileges
Change to acronis-backup directory:
# cd /usr/local/psa/admin/htdocs/modules/acronis-backup
Create backups of 2 files:
# mv /usr/local/psa/admin/htdocs/modules/acronis-backup/dashboard.js{,.backup}
# mv /usr/local/psa/admin/htdocs/modules/acronis-backup/schedule.js{,.backup}
download the archive with patched files and unpack it:
# wget https://plesk.zendesk.com/hc/article_attachments/360024498300/htdocs.zip
# unzip htdocs.zip
Remove the archive:
# rm -f htdocs.zip
Clear cache of your browser and then open Acronis extension page in Plesk again.