Symptoms
Note: this article describes issue observed on RHEL-based systems.
-
Traffic usage statistics in Plesk are lower than expected;
-
Domain access logs are empty or contain incorrect records:
# cat /var/www/vhosts/system/*/logs/access_ssl_log
# cat /var/www/vhosts/system/*/logs/access_log
#
# less /var/www/vhosts/example.com/logs/access_log
plesklog
plesklog
plesklog
…
Cause
Apache misconfiguration.
Resolution
-
Login to the server over SSH.
-
Make sure that there are no custom web server configuration templates which may affect Apache configuration structure in the
/usr/local/psa/admin/conf/templates/custom/
directory. -
Repair Apache configuration files using the following command:
# plesk sbin httpdmng –reconfigure-server