A PrestaShop website installed via Plesk Applications fails to load with ERR_TOO_MANY_REDIRECTS

Symptoms

• When opening a PrestaShop website in a web-browser, it fails to load with:

  PLESK_INFO: ERR_TOO_MANY_REDIRECTS

  ---

  PLESK_INFO: The page isn’t redirecting properly

• The Permanent SEO-safe 301 redirect from HTTP to HTTPS option is enabled at Domains > example.com > Hosting Settings.

Cause

By default, SSL encryption is disabled in PrestaShop settings.

Resolution

1. Log in to Plesk.

2. Log in to PrestaShop as an Administrator at Domains > example.com > Prestashop > Backoffice Page.

3. In PrestaShop Backoffice, click Shop Parameters (under Configure) > General.

4. Click “Yes” next to Enable SSL and click Save to apply the changes.

5. Then click “Yes” next to Enable SSL on all pages and click Save to apply the changes.

   
   Click on the picture to enlarge.

   

6. Refresh the page on your PrestaShop website.