A domain is showing Plesk Default Page when accessed over HTTPS after migration from older Plesk versions

Symptoms

• Domain example.com was created in Plesk 11 or earlier then migrated to a new supported Plesk version;

• Opening the website via HTTPS returns Plesk Default Page while HTTP returns actual website content;

• Run the website in compatibility mode for the legacy option “Separate SSL/TLS and non-SSL/TLS content” option is enabled in Domains > example.com > Hosting Settings:

  

Cause

The domain is running in “Separate SSL/TLS and non-SSL/TLS content” compatibility mode.

Domains in Plesk 11 and earlier used to store HTTP and HTTPS content in separate directories:

• /var/www/vhosts/example.com/httpdocs – HTTP content
• /var/www/vhosts/example.com/httpsdocs – HTTPS content

The HTTPS directory contains only the Plesk Default Page files, which is why it is shown when accessing https://example.com

Resolution

Apply one of the following 2 options:

1. Log into Plesk

2. Disable the Run the website in compatibility mode for the legacy option “Separate SSL/TLS and non-SSL/TLS content” option in Domains > example.com > Hosting Settings

   Note: It will not be possible to turn it back on. Consider a different solution if you are planning to keep different versions of the website for HTTP and HTTPS.

3. Or copy the files from /var/www/vhosts/example.com/httpdocs directory to /var/www/vhosts/example.com/httpsdocs