Middle/Senior Vue.js Frontend Developer (XOVI)

XOVI Customer Success Manager (m/w/d)

XOVI Ltd. helps businesses to get found online. Its SEO tool provides comprehensive keyword data, website and ranking analyses, and performance monitoring for SEO. Since 2017, XOVI has been part of the WebPros family, a global SaaS company enabling companies to build, operate, and grow their business online. Join our Customer Success team working as a Customer Success Manager.

WE OFFER AN EXCITING ROLE WITH DIVERSE RESPONSIBILITIES

The Customer Success Manager is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to new customer signups, strong renewals and growth opportunities.

  • Build relationships with new and existing customers, help them with issues, and continually delight them with a positive, customer-centric attitude
  • Work with customers to ensure they are leveraging XOVI/cPanelSEO effectively and finding value in our services
  • Become an expert in XOVI/cPanelSEO and educate customers on the use and benefits of our products and services
  • Work closely with Sales and Product Development teams to ensure an exceptional customer experience
  • Be a customer advocate while capturing customer feedback and reporting requests and defects to Product Development
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account signups, account renewal, and account growth
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
  • Maintain a revenue base by managing account signups, retention and renewal
  • Drive upgrade revenue through increased product adoption and increased usage
  • Maintain a revenue base by managing account signups, retention and renewal
  • Drive upgrade revenue through increased product adoption and increased usage

WE CARE FOR A UNIQUE WORKING ENVIRONMENT

  • As a team we thrive for excellence, innovation, collaboration and efficiency
  • We enjoy what we do, understand our customers and build a state of the art platform that clients love and need
  • Expect interesting tasks and full integration from day one
  • Look forward to an intensive induction and training phase
  • Work with a cool team and enjoy an open-door policy on all levels
  • Take the freedom to bring up fresh ideas and new initiatives and we will support you
  • Work in a global, entrepreneurial working environment with a strong team spirit

WE NEED YOUR SKILLS AND EXPERTISE

  • Some level of experience as a sales- or customer-service agent preferable
  • Ideally some online marketing or SEO experience
  • Finished vocational training or finished university education are not required but a plus
  • Healthy self-esteem, motivation, as well as a high level of empathy to support different kinds of customers
  • You are eloquent and know how to talk to different customers to maintain a high level business conversation
  • Your work is structured and precise, and you offer a high amount of motivation
  • You are an open and communicative person, and work well as part of a team
  • You can handle stressful situations
  • Proficient in German and English

Have we caught your interest?

Please send us your complete application via the link below.

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We need your skills and expertise

Plesk is the leading WebOps platform and hosting control panel that supports operations for over 11 million websites, 19 million mailboxes and 400,000 servers. Our customers are developers, designers, agencies, IT administrators and hosters.

Our Mission

We strive to provide a more secure and efficient platform to help web professionals and hosting companies automate and manage their projects and infrastructure, allowing them to focus on growth.

We need your skills and expertise

Young and
global team

We know
our stuff

We love
our people

Opportunities
to grow

Cologne / Barcelona

(Germany / Spain)

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