Remote Technical Support Engineer

Remote Technial Support Engineer

Full time/ Location: LATAM – Brazil


Founded in early 2017, WebPros brings together widely used web hosting, billing automation, infrastructure, server management, and online marketing software solutions. Constantly adding new brands and products to its portfolio, in its current formula, WebPros comprises Plesk, cPanel, WHMCS, SolusVM, NIXStats, XOVI, Koality, and Sitejet. Overall, we power more than 85 million websites on more than 900,000 servers worldwide.

WebPros is one of the most widely used control panels and software platforms for simplifying the lives of developers and Web Professionals.

Our global team is mad up of 600+ tech-loving professionals with offices around the globe. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the company’s vision and strategy.

Discover a career you love at WebPros and contribute to our continued success.



  • As a support engineer at WebPros, you will work with the latest server technologies.
  • Support our clients around the world to use WebPros products most effectively
  • Answer customer requests, investigate the reported issue, provide causes and resolutions, fix errors, or help customers to solve them.
  • You expand our Knowledge Content Standard by writing articles about everyday problems and how to solve them.
  • Work with WebPros experts inside and outside the company to make our products even better.
  • Your expertise in hosting, virtualization and related technologies will continue to improve.


  • We thrive on excellence, innovation, collaboration, and efficiency as a team.
  • We enjoy what we do, understand our customers, and build a state-of-the-art platform that clients love and need.
  • Expect interesting tasks and full integration from day one.
  • Look forward to an intensive induction and training phase.
  • Work with a cool team and enjoy an open-door policy on all levels.
  • Take the freedom to bring up fresh ideas and new initiatives – we will support you.
  • Work in a global, entrepreneurial working environment with a strong team spirit.


  • You are interested in becoming an expert in the field of web and hosting.
  • Have experience in system administration of Linux and Windows servers, as a DevOps or in a similar profession.
  • Expert background in Web Server (Apache, nginx), Mail, FTP, DNS, SQL, network under Windows and Linux.
  • Understanding of networking and virtualization is an advantage
  • You are a structured and precise person with a high level of (self-) motivation and a hands-on mentality.
  • Open-minded and communicative, enjoy working in international teams and have a passion for what you do.
  • You speak English fluently and Spanish or Portuguese preferably.

Have we caught your interest?

Please send us your complete application via the link below.

For us to be able to collect and process your personal data, please read and accept our Job Applicant Data Policy. You can also read about our recruiting process and how we stay GDPR compliant. Get more information on our Privacy Policy here.

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    We need your skills and expertise

    Plesk is the leading WebOps platform and hosting control panel that supports operations for over 11 million websites, 19 million mailboxes and 400,000 servers. Our customers are developers, designers, agencies, IT administrators and hosters.

    Our Mission

    We strive to provide a more secure and efficient platform to help web professionals and hosting companies automate and manage their projects and infrastructure, allowing them to focus on growth.

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