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Global Service Desk Engineer (m/f/d)​

Global Service Desk Engineer (m/f/d)

Founded in the early 2017, WebPros is bringing together some widely used web hosting, billing automation, infrastructure, server management and online marketing software solutions. Constantly adding new brands and products to its portfolio, in its current formula, WebPros comprises of Plesk, cPanel, SolusVM, WHMCS and XOVI.

Our global team is made up of 600+ tech-loving professionals with offices around the globe. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Discover a career you love at Webpros and contribute to our continued success.

WE OFFER AN EXCITING ROLE WITH DIVERSE RESPONSIBILITIES

The Service Desk Engineer is part of a hands-on, technical support team, that focuses on high-quality customer support to keep our Employee Technology and Operations services running smoothly. We are looking for an individual that enjoys working with new technologies, striving to provide great technology capabilities and services to our end users, as well as help maintain End User Support and relationships across the globe. The Service Desktop Engineer will provide day-to-day endpoint and engineering and will drive and support for the entire end user experience for entire company. We are looking for self-starter individual that can work in a fast-paced team to help build the future and create a great user experience for Webpros.

  • You are responsible for the architecture, implementation and maintenance of the organization’s desktop infrastructure environments including installation, upgrades, high level troubleshooting, patching, and software deployment
  • You develop and document architectural design for endpoint hardware (both physical and virtual) as well as operating systems configurations and management capabilities
  • You perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline
  • You support application packaging, deployments, documentation, and release control in an Enterprise environment
  • You write documentation, including project plans, backup plans, business continuance, installation procedures, and troubleshooting tips
  • You develop Windows 10 Base Image, crafting the operating system and GPO settings so that they integrate with all enterprise hardware and software
  • You create and maintain custom task sequences and other custom code for front-end image management
  • You provide desktop management automation through scripting to deliver consistent and predictable services
  • You support IT helpdesk request for systems access, logins and a variety of computer-related issues
  • You keep abreast of changes occurring in the client environment that could have an impact on deliverables
  • You validate that each image meets the customers supplied requirements and internal quality guidelines

WE CARE FOR A UNIQUE WORKING ENVIRONMENT

  • As a team we thrive for excellence, innovation, collaboration and efficiency
  • We enjoy what we do, understand our customers and build a state of the art platform that clients love and need
  • Expect interesting tasks and full integration from day one
  • Look forward to an intensive induction and training phase
  • Work with a cool team and enjoy an open-door policy on all levels
  • Take the freedom to bring up fresh ideas and new initiatives and we will support you
  • Work in a global, entrepreneurial working environment with a strong team spirit

WE NEED YOUR SKILLS AND EXPERTISE

  • Fundamental working experience with
    • supporting HP, Dell, or Lenovo Workstations/Laptops
    • building and managing system images
    • using Microsoft InTune or SCCM to create, manage and deploy application packages, operating systems images and patches
    • patch management, Security, and Vulnerability management tools such as WSUS, TrendMicro, BitLocker, Kerberos
    • Windows Operating System, Office 2010-2016 and Office 365 including Teams, Outlook and Sharepoint
  • Very good working experience with
    • Active directory (including Azure AD) including establishing and management of GPOs to enable features and control security settings
  • Good working experience with
    • PowerShell App Deploy Toolkit
    • PowerShell App Wrapping
  • Experienced with Microsoft Intune as well as experience with Jamf preferable
  • You speak English fluently as this is our company language

Have we caught your interest?

Please send us your complete application including your CV, motivation, references, possible starting date and salary expectation via our online form on our career page:

For us to be able to collect and process your personal data, please read and accept our Job Applicant Data Policy. You can also read about our recruiting process and how we stay GDPR compliant. Get more information on our Privacy Policy here.

Apply Now


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  • In your CV, highlight the skills relevant to the job. Read and understand the job description and show us you meet the requirements.
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We need your skills and expertise

Plesk is the leading WebOps platform and hosting control panel that supports operations for over 11 million websites, 19 million mailboxes and 400,000 servers. Our customers are developers, designers, agencies, IT administrators and hosters.

Our Mission

We strive to provide a more secure and efficient platform to help web professionals and hosting companies automate and manage their projects and infrastructure, allowing them to focus on growth.

We need your skills and expertise

Young and
global team

We know
our stuff

We love
our people

Opportunities
to grow

Barcelona

(Spain)