Customer Support Specialist (m/f/d)

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Customer Support Specialist (m/f/d)

Plesk, leading WebOps platform and control panel, helps build, secure and run apps, sites and hosting businesses. In 2017 Plesk acquired XOVI, a market leading SEO software company that businesses of all sizes use to stay ahead of the competition. You use XOVI to make better SEO, SEM, social media and affiliate decisions.

As part of this acquisition, we aim to grow, work closely together and share resources with Plesk. We adapt to our fast-changing industry and customer needs in a pretty awesome way.

Therefore, for our XOVI team we are looking for a Customer Support Specialist (m/f) who is the first helping hand for our XOVI customers. Discover a career you love at Plesk and XOVI and contribute to our continued success.

WE OFFER AN EXCITING ROLE AND DIVERSE RESPONSIBILITIES

• Act as the contact person for XOVI-related user questions and support our customers and testers via phone, chat and e-mail
• Analyze user statements for error diagnosis and troubleshooting. If necessary, submit the requests to the 2nd and 3rd level support
• Document inquiries and errors, including solutions in our ticket system
• Build up an internal database for application support
• Propose our customers trainings, workshops, webinars, or product enhancements if necessary
• Give training at the customer site or online

WE CARE FOR A UNIQUE WORKING ENVIRONMENT

• To ensure smooth onboarding, you’ll get comprehensive training to understand the XOVI tool with all features and to be able to offer professional customer support
• As a team we thrive for excellence, innovation, collaboration and efficiency
• We enjoy what we do, understand our customers and build a state of the art platform that clients love and need
• Work with a cool team and enjoy an open-door policy on all levels
• Take the freedom to bring up fresh ideas and new initiatives and we will support you
• We keep all our actions and goals transparent, cultivate a culture of leadership, inclusion, execution and respect
• We offer a global, entrepreneurial work environment with a strong team spirit
• Expect interesting and challenging tasks in a dynamic and successful company, in the middle of Cologne with a great view over the city

WE’RE LOOKING FOR THIS MIX OF SKILLS

• 2-3 years of professional experience, ideally in customer support or Online Marketing. A university degree is an advantage
• Self-confident, empathy and the ability to handle and support different types of customers
• Conversations are your strength, you can express yourself precisely and find the right tone for each customer
• You are customer and service oriented and always looking for the right solution
• You can identify with XOVI and reprensent our company and product in a professional way
• You are a structured and precise person with a high level of self-motivation and a hands-on mentality
• You are open-minded and communicative, enjoy working in teams and have a passion for what you do
• You speak German and English fluently, another language is an advantage

HAVE WE CAUGHT YOUR INTEREST?
Please send us your complete application including your CV, motivation, references, possible starting date and salary expectation via our form below.

For us to be able to collect and process your personal data, please read and accept our Job Applicant Data Policy. You can also read about our recruiting process and how we stay GDPR compliant. Get more information on our Privacy Policy here.

Cologne
(Germany)

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What is Plesk?
Plesk is the leading WebOps platform and hosting control panel that powers over 11 million websites and 380,000 servers. Our customers are developers, designers, digital agencies, IT administrators and web hosters.

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